Shipping Policy

Shipping Destinations

CaraGala currently ships to all 50 US States, APO/FPO/DPO Military addresses and some US protectorates such as Puerto Rico and the US Virgin Islands. At this time, CaraGala does not ship internationally including Canada.

Free Shipping

To qualify for Standard Free Shipping, the product order value (excluding discounts, promotional codes, tax and shipping) must be at least $50. Our Standard Free Shipping method is UPS Ground unless your order is shipping to a US PO Box which requires USPS shipping services.

Order Processing & Delivery

Orders placed Monday through Friday usually ship within 2-5 business days. A “business day” is Monday through Friday, excluding US holidays. Orders placed on weekends or holidays will begin to be processed the next available business day. Our Standard Free Shipping method is UPS Ground unless your order is shipping to a US PO Box which requires USPS shipping services. Please note that certain products may not be shipped outside of the Contiguous US. All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take 21 days or longer.

Please note that delivery times are estimates and subject to the Terms & Conditions of our selected carriers. Customer accepts that CaraGala will not be liable for failure to meet estimated dates and acknowledges that transit times may vary due to holiday shipping volumes, limited services in rural areas, adverse weather, emergency situations, COVID-19 related issues, mechanical breakdown or other unforeseen circumstances. As a result, shipping delays while in transit are outside of our control. Please refer to the following table for shipping costs and estimated delivery times.

Shipping Method	Shipping Cost	Total Delivery Time (including processing time)
Standard (Orders ≥ $50)	$0 (Free Shipping)	4-10 business days (9+ days for Alaska, Hawaii and US protectorates and at least 21 days for APO/FPO/DPO Military Addresses)
Standard (Orders < $50)	$7.95 (Contiguous US) $9.95 (All Other)	4-10 business days (9+ days for Alaska, Hawaii and US protectorates and up to 21 days for APO/FPO/DPO Military Addresses)
2-Day Shipping	Actual cost as shown at the time of purchase	4 – 7 business days
1-Day Shipping	Actual cost as shown at the time of purchase	3 – 6 business days

 

CaraGala does not currently accept backorders. However, unforeseen inventory or systems issues may cause us to stock out of an item. When this occurs, CaraGala reserves the right to make deliveries in installments or cancel the order and process a refund. Delivery of any installment of goods within thirty (30) days after the order date will constitute a timely delivery and any such delay does not release Buyer from the obligation to accept delivery and pay for the goods delivered.

All sales are made FOB Shipping Point with shipping or freight costs paid by CaraGala and added to the Buyer’s invoice if the order does not meet the Free Shipping threshold. Unless otherwise noted, shipping charges quoted are for delivery only. Please note that after packages have left our facility and are in transit to you, we cannot change the shipping details. Subject to CaraGala's right of stoppage in transit, title and risk of loss pass to the Buyer upon tender of shipment to the carrier. Other terms and conditions may apply for freight collect, export orders, hazardous materials, special handling or shipments outside the contiguous United States. Any extra charges incurred for these additional services must be paid separately by the Buyer. If you choose not to pay any of these additional charges to have your package delivered, we cannot issue refunds for the undelivered items or the shipping costs. We reserve the right not to ship to certain addresses.

Damaged, Lost, Undeliverable or Refused Shipments

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. If you sign the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If any part of your shipment is damaged, and you did not note this in any way on the delivery receipt, we cannot guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition. If you have accepted a damaged delivery or did not have the option to refuse the shipment, please keep the items and packaging and contact us within 3 business days of receipt. We may request pictures of the damaged Products and packaging to help with the claims process.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to locate the shipment. Dock checks with carriers take approximately 4-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

CaraGala is not responsible for undeliverable packages. If the shipping carrier attempts multiple deliveries but they are unable to deliver to the shipping address provided by Buyer, carrier may automatically redirect the package back to CaraGala. Buyer will be responsible for all shipping charges incurred during this process plus a 15% restocking fee.

Shipments that are refused by the Buyer will be issued a refund for the amount paid for the items on the order, minus a 15% restocking fee and any costs incurred to send the order to the Buyer or for the carrier to return the shipment to CaraGala. Refunds will only be issued after refused shipments are received by CaraGala and Products are found to be in re-saleable condition. If the total shipping costs incurred by CaraGala are greater than the amount paid for the Product(s), Buyer may not receive a refund.